Effective Date: 4 August 2026
Vintage Vault Aus Shipping Policy
Thank you for shopping with Vintage Vault Aus.
We take great care in preparing and packaging every item to ensure it arrives safely and in the condition described.
As many of our products are unique vintage and pre-owned pieces, we carefully inspect and package every order before dispatch.
Order Processing
Orders are generally processed within 1–3 business days after payment has been received and confirmed.
During periods of high demand, including live shopping events and promotional campaigns, processing times may be slightly longer. If there is an unexpected delay, we will contact you using the details provided with your order.
Shipping Within Australia
We currently ship throughout Australia using reputable courier and postal services.
Shipping options, delivery methods and shipping costs are calculated securely during checkout using our Shopify checkout. Where available, customers may select from the shipping options presented during checkout.
Tracking information will be provided once your order has been dispatched.
International Shipping
We may offer international shipping to selected destinations.
Available countries, shipping options and shipping costs will be displayed during checkout where international delivery is available.
Customers are responsible for any customs duties, import taxes, VAT or other charges imposed by their destination country.
Vintage Vault Aus is not responsible for delays caused by customs or border processing.
Delivery Timeframes
Estimated delivery times are provided by the shipping carrier and should be treated as estimates only. Delivery may vary due to:
Public holidays
Severe weather
Peak shipping periods
Regional or remote delivery locations
Courier network delays
Customs processing for international shipments
Vintage Vault Aus cannot guarantee delivery by a specific date.
Shipping Costs
Shipping costs are automatically calculated during checkout based on the delivery address, shipping method and order.
Any free shipping promotions will be clearly displayed during checkout when applicable.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing tracking details where available.
Please allow time for the shipping carrier to update tracking information after collection.
Delivery Address
Customers are responsible for ensuring that the delivery address provided during checkout is accurate and complete.
Vintage Vault Aus is not responsible for delays or additional costs resulting from incorrect address information supplied by the customer.
Lost or Delayed Shipments
If your parcel has not arrived within a reasonable timeframe, please contact us.
We will work with the shipping provider to investigate the shipment and assist wherever reasonably possible.
Damaged Deliveries
If your parcel arrives damaged, please photograph the parcel before opening where possible, photograph any damage to the contents, and contact us within 48 hours of delivery.
This assists us in working with the shipping provider to resolve the matter as quickly as possible.
Signature on Delivery
For higher-value purchases, Vintage Vault Aus may require a signature upon delivery.
Where a signature service is used, responsibility for the parcel transfers upon successful delivery to the nominated address.
Purchases Through Live Selling Platforms
Orders placed through Whatnot, eBay Live or other third-party live-selling platforms are shipped in accordance with the shipping arrangements and policies applicable to those platforms.
Orders placed directly through the Vintage Vault Aus website are governed by this Shipping Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Vintage Vault Aus
Email: corina@vintagevaultaus.com.au
Website: www.vintagevaultaus.com.au