Vintage Vault Aus (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, purchase from us or otherwise interact with Vintage Vault Aus.

1. Who We Are

Vintage Vault Aus is an Australian business specialising in authentic vintage and designer handbags, accessories and related products.

Website: www.vintagevaultaus.com.au
Email: corina@vintagevaultaus.com.au

2. Personal Information We Collect

We may collect personal information including your name, email address, telephone number, delivery and billing addresses, purchase and transaction information, enquiry details, communication and marketing preferences, information submitted through website forms, and information provided through live-selling, ecommerce or social platforms.

We may also collect technical information such as IP address, browser and device information, website usage information, cookies and similar technologies.

3. How We Collect Personal Information

We may collect information when you contact us, submit a website form, join the Vault or subscribe to updates, purchase a product, participate in a live-selling event, contact us through a third-party platform, or interact with our website, emails or social channels.

4. How We Use Personal Information

We may use your information to respond to enquiries, process and fulfil orders, arrange delivery, provide customer support, maintain customer and transaction records, improve our website, products and services, manage authentication or product enquiries, send marketing communications where you have provided consent, and meet legal, taxation, accounting and regulatory obligations.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

5. Disclosure of Personal Information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business, including payment processors, ecommerce platforms, website hosting providers, delivery and courier providers, email and CRM platforms, authentication providers, analytics providers and professional advisers.

We do not sell personal information.

6. Overseas Storage and Processing

Some service providers may store or process personal information outside Australia. Where reasonably practicable, we take steps to ensure personal information is handled appropriately and protected in accordance with applicable Australian privacy requirements.

7. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

8. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. Please contact us using the details below.

9. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, understand website performance and improve the customer experience. You can manage or disable cookies through your browser settings, although some website features may not function correctly as a result.

10. Third-Party Platforms and Links

Our website may link to or interact with third-party services, ecommerce platforms, social media platforms or live-selling platforms. Those third parties operate under their own privacy policies and practices.

11. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, taxation, accounting, fraud prevention and customer-service requirements.

12. Privacy Enquiries and Complaints

For questions, access or correction requests, or privacy complaints, please contact:

Vintage Vault Aus
Email: corina@vintagevaultaus.com.au
Website: www.vintagevaultaus.com.au

We will review and respond to privacy enquiries or complaints within a reasonable period.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version will be published on this page with the updated effective date.